Terms and Conditions – Druk Hardware Store
Introduction
By accessing or using services from Druk Hardware Store, Kalimpong, you agree to comply with these Terms & Conditions.
These terms apply to all products, services, and interactions offered by Druk Hardware Store.
Products and Services
All products sold are genuine and sourced from authorized brands like Jaguar, Somany, Century Laminates, and Star Line.
Prices, availability, and product specifications may change without prior notice.
Druk Hardware Store reserves the right to modify, discontinue, or replace any product at any time.
Ordering and Payment
Orders can be placed at our store, website, or through authorized communication channels.
All prices are inclusive of applicable taxes unless stated otherwise.
Payment methods include cash, card, UPI, or authorized payment gateways.
We ensure secure and encrypted payment processing for online transactions.
Any discrepancy in payment must be reported immediately to our customer service team.
Delivery and Installation
Delivery timelines are estimated and may vary depending on location and stock availability.
Druk Hardware Store provides installation services* for select products.
Installation service charges, if any, will be communicated before service commencement.
Customers are responsible for providing accurate delivery details.
We are not liable for delays caused by third-party logistics or unforeseen circumstances.
Returns and Refunds
All returns or exchanges must comply with our store policies.
Damaged or defective products reported within the specified period like in same day or in 2 days are eligible for replacement.
Refunds, if applicable, will be processed through the original payment method.
Certain customized or promotional items may not be eligible for return or refund.
We reserve the right to reject returns that do not comply with policy conditions.
Product Usage
Products should be used as intended and per manufacturer guidelines.
Improper installation or misuse may void warranty or service eligibility.
Druk Hardware Store is not responsible for damages resulting from misuse.
Intellectual Property
All content, images, logos, and trademarks on our website or store belong to Druk Hardware Store or authorized brands.
No part of this content may be reproduced or used without prior permission.
Privacy
Customer data collected is governed by our Privacy Policy.
We ensure data security, confidentiality, and responsible usage.
Sharing or selling of customer information is strictly prohibited.
Liability
Druk Hardware Store is not liable for indirect, incidental, or consequential damages arising from product use.
We ensure reasonable care in product quality and service delivery but cannot guarantee absolute error-free operations.
Amendments
Druk Hardware Store reserves the right to update or modify these Terms & Conditions at any time.
Updates will be reflected on our website and effective immediately upon posting.
Governing Law
These terms are governed by the laws of India.
Any disputes arising from products, services, or transactions shall be subject to the jurisdiction of courts in Kalimpong.
Customer Agreement
By purchasing products or using our services, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
We encourage customers to review terms periodically to stay informed about updates.
Contact Information
For questions, clarifications, or concerns regarding these Terms & Conditions, please contact us at our Kalimpong store or via official communication channels ay Phone No – 83710 45455, Email id – [email protected].
Our team is committed to providing transparent, professional, and reliable support to all customers.
Druk Hardware Store thanks you for trusting us with your hardware, bathware, and interior needs.
We remain committed to quality, affordability, and customer satisfaction in all our services.